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Interviews in Education Research


Materials originally prepared by Professor Andrew Hannan.

Now led by Liz McKenzie.

A Hannan, Faculty of Education, University of Plymouth, 2007


CONTENTS

  • A.   INTRODUCTION
  • B.     HOW TO USE INTERVIEWS IN EDUCATION RESEARCH

    1.  Why should I use interviews rather than some other device for data collection?

    2.  Whom should I interview?

    3.  How will I get access?

    4.  What questions should I ask?

    5.  How should I phrase my questions?

    6. What techniques should I use get the best quality answers?

    7.  How do I decide on what form of interview to use?

    8.  What about group interviews or 'focus group' discussions?

    9.  How will I record the interview?

    10.  How do I analyse the data?

    11.  How do I write up the findings?

    12. What should I avoid?

  • C.    EXAMPLES
  • D.     TASKS
  • E.     FURTHER READING

  • A.   Introduction

    1. Interviews can be used to collect facts, eg information about people's place of work, age, etc., but such questions are usually no more than opening items which precede the main purpose of the interview.  The bulk of interview questions seek to elicit information about beliefs, attitudes, opinions, feelings, meanings and experience, which are areas of interest to researchers in education as well as both psychology and sociology.  Interviews are also in common use as a means of selection - for entry to school or college, getting a job or obtaining promotion.  They are widely used because they are a powerful means of both obtaining information and gaining insights.  We use them because they give us an idea of 'what makes people tick', of the personality, understandings and experience of the interviewee. 

    2. Interviews are available in a range of styles, some of which are pre-packed and mass marketed so they can be more or less picked off the shelf.  If you have ever been stopped in the high street to be quizzed about your use of toiletries, you'll know what a closed-ended, structured interview feels like on the receiving end.  Social scientists make similar use of tightly controlled pre-set interviews which have been piloted on sample groups to test their efficiency and accuracy before being tried out on larger populations.

    3. These structured interviews in their simplest form are sometimes little more than oral questionnaires - used instead of the written form in order to obtain a higher response rate or with respondents, especially children, who might not be literate or capable of correctly completing a complex questionnaire.

    4. At the opposite extreme in interview design are completely unstructured conversations between researcher and respondent, where the latter has as much influence over the course of the interview as the former (eg. Finlay, 2003), such as the Free Association Narrative Interview used by social psychoanalytic researchers (Hollway and Jefferson, 2005).

    5. There is a half-way house, where the researcher designs a set of key questions to be raised before the interview takes place, but builds in considerable flexibility about how and when these issues are raised and allows for a considerable amount of additional topics to be built in in response to the dynamics of conversational exchange.  These are known as semi-structured interviews.   They are the form most often used in education research.

     


    B.   How to use interviews in education research

    One way to proceed would be to ask yourself the following series of questions:

     

    1.  Why should I use interviews rather than some other device for data collection?

    A good way to start to answer this question is to make a list of what you consider interviews are good at (strengths) and what they are not good at (weaknesses).  Compare your thoughts to some examples by clicking here.  Next, carefully consider the nature of your research question and the resources you have available – are interviews the best method to collect the data you need to answer your question, or would other data collection techniques be better, eg a questionnaire or participant observation?   Could you use a variety of methods to triangulate, ie to elicit information by means of a number of different devices so as to be more confident of its accuracy?  Interviews are a very useful means of inquiry, but they do not fit all circumstances.  For a critique from a postmodernist perspective, see Scheurich (1995) and Case Study 3 from the RESINED component on Education Research in the Postmodern.
    You need to be aware that interviews themselves are contrived, artificial situations and that interviewees often respond to them in a manner that reflects this.  Thus, they may describe what they do in terms that they think you will recognise, making full play of theoretical concepts intended to impress you, or describe what they think they should be doing rather than what they actually do.  Teachers interviewed about their pedagogic styles often respond with descriptions drawn from the 'educationist context' that are very different from the manner in which they may be observed to operate in the 'practitioner context' of the classroom.  Furthermore, simply posing the questions may make the interviewee think about their practice in ways they haven’t considered before, so there is a sense in which you are co-creating experience during the interview, rather than capturing pre-existing views or thoughts.  See Clegg & Stevenson (2013) for a discussion of the nature of interviews.
    To help you to decide if interviews are the best method for you to use, think of your own context and make a case for choosing interviews as a data collection technique for your intended research project.  You might find it helpful to refer to the literature on research methodology (see section E. Further Reading for some suggestions).  Consider too the arguments against using interviews for your project.

    2.  Whom should I interview?

    As in all surveys (using either questionnaire or interview as the means of data collection), you should attempt to involve as many participants as possible.   However, as interviews are a time-intensive research instrument, you will probably be considering a limited number of cases, chosen for particular interest.   Your cases are more likely, for example, to be individual teachers than a whole school staff.   You'll be looking to pick out those who can provide the best insights, who represent the full range of experience and opinion, who can be said to be typical if you claim representativeness or to be illustrative of certain types if you want to explore theoretical models.  You may decide to interview just those you consider to be the most important informants, the most powerful or, perhaps, the least.  You may have little choice but to use an 'opportunity sample', ie the people who happened to be available.  Whatever choice of sample you make you need to justify it, ie to make a case to the reader who examines your results that he/she has good grounds for taking your findings seriously in terms of their representativeness. 
    Peter Woods discusses sampling in qualitative research in education in his RESINED component on Qualitative Research:


    Where qualitative research is seeking to generalise about general issues, representative or 'naturalistic' sampling is desirable. This covers places, times and persons. Thus, if we were studying teachers' or pupils' perspectives, or the culture of a group, we would need to consider them in different settings, since behaviour can differ markedly in different situations - for example, the formal circumstances of a teacher's classroom or office, the staffroom, different classrooms, the informal ambience of a pub, and the personal stronghold of the teacher's home. The same point applies to time. Weekly and yearly cycles, for example, are critical in schools. If our research sampled at just the beginnings and/or ends of terms, weeks or days, we would end up with a distorted study if we were to claim our results applied more generally. Again, if we are seeking to represent a group in our findings (the 'English Department', the 'Year 10 Girls'), we should ensure that we have sampled across that group according to some appropriate criteria, such as age, gender, ethnicity, experience.
    Representative sampling cannot always be achieved in qualitative research because of a) the initially largely exploratory nature of the research; b) problems of negotiating access; c) the sheer weight of work and problems of gathering and processing data using only one set of eyes and ears. Often, one has to make do with an opportunity sample in those areas where access is offered; or a snowball sample, where the sample is developed through personal contact and recommendation as the research proceeds. In these cases, the basis of the sampling must be made clear and no inappropriate generalising claims made for the findings.


    For a discussion of survey research from a largely quantitative perspective, visit http://www.socialresearchmethods.net/kb/survtype.htm
    For advice on using personal interviews in survey research of this kind, visit: http://www.socialresearchmethods.net/kb/intrview.htm
    For information about sampling in large-scale surveys, visit: http://www.socialresearchmethods.net/kb/sampling.htm
    All these links take you to The Research Methods Knowledge Base, 2nd Edition, Trochim, William M. Internet WWW page, at URL: http://www.socialresearchmethods.net/kb/ (version current as of September 24, 2004).

     

    3.  How will I get access?

    There are two issues here, firstly how will you gain access to the people you seek to interview and secondly how will you ensure that you are able to obtain the information you are seeking from them.  As discussed above, part of the process of planning your project is to consider whom you would ideally like to interview in order to answer your research question.  If your project is closely linked to your practice you are likely to have access to suitable participants, or you may need to negotiate access (see Deuchar and Bhopal (2013).  Whoever your intended participants are you will need to present them with sufficient information about your project for them to make a decision about whether or not to be involved (informed consent).  So here ethical considerations are evident and assurances of confidentiality, anonymity, protection from harm contribute to the process of gaining access.  These will need to be outlined in your ethics protocol.


    It is advisable to produce an easily readable information sheet for potential participants, with an outline of key aspects of the project and a summary of ethical considerations. This can be sent out in advance of your study to allow potential participants time to consider whether or not they wish to be involved.  Prior to the interview you should check that they are still happy to participate and get them to sign a consent form which summarises what they are agreeing to.  Participants should feel happier answering your questions if they are confident that you won't use the information in any way that will harm them, that you will respect confidentiality, that you will seek their approval before using anything that might reveal their identity, that you will provide them with a transcript or a copy of your notes, that you will show them how you intend to make use of what they've said in the report you write (perhaps giving them the power to respond or withdraw their statements), that you will stop the recording at any point if requested, etc.  It's up to you which of these or other promises you might make, but you need to explain them in advance of the interview so that the nature of the contract between you as information seeker and your participant as information provider is explicit from the beginning.   For examples of ethics protocols click here.


    An important consideration when seeking voluntary participation from your potential interviewees is the nature of the relationship between you.  For example it is not at all easy to get access to the perspectives of people where there is an unequal power dynamic, eg if you are a headteacher wanting to know if an appraisal scheme is working well from the viewpoint of heads of department, a SENCo seeking the views of teaching assistants whom you line manage, a teacher wishing to interview pupils about their preferred learning styles or a lecturer who wants to know what your students think about life in college.  As a powerful actor, the responses of others to your questions will inevitably reflect their views of you, what they think you want them to say and what they think might be the consequences of their answers.  However more subtle power dynamics may operate between colleagues which might mean they feel they can’t decline to participate, or that they should be involved to help you out.  You can’t remove these power dynamics, but you can address them through your ethics protocol.  By their very nature interviews reveal identities and the lack of anonymity can limit openness; to some extent you can address these limitations by the reassurances you give in your ethics protocol on confidentiality.   You may seek to 'triangulate' your data by collecting information about the same issues using other devices (eg through observation, questionnaire survey and interview) or, more radically, if you get the informants to interview one another on your behalf.  Andrew Pollard (1985, p57) did the latter in his own PhD research:

    Andrew Hannan explains how his concern to understand children's perspectives meant that he had to find a way of collecting data which minimised the possible distorting effect of being seen as a teacher.  He says  ‘... the key procedure which I adopted, of working with a team of child interviewers, requires a brief description here.  The crucial initiative was to start a dinner-time club for fourth-year children concerned with 'finding out what children think about school'.  The children who came to the club regularly called it MID, the Moorside Investigation Department, and it seemed to capture their imagination.  Club members invited other children to be interviewed, initiated discussions and emphasised the 'top secret' and confidential nature of the activity.   After a period in which confidence and trust developed I became more involved and worked alongside the child interviewers.  Interviews were recorded and later transcribed.  The children also discussed many elements of my analysis with me as it emerged.’

    Generally speaking, people are quite flattered to be asked about their experience and this sometimes overcomes any inhibitions so that quite personal issues may be openly discussed with the interviewer.  At other times, particularly if an issue is particularly sensitive, or has been the subject of recent press attention, you may find respondents are reticent to discuss their views or experiences.   In these situations, given the time constraints of Masters level study, you may need to rethink your approach and perhaps choose a different focus after discussion with your supervisor.  

     

    4.  What questions should I ask?

    When thinking about the questions to be posed in an interview, you should have in mind the overall research questions with which you are concerned. 

     

    5.  How should I phrase my questions?

     

    a) Bias versus rapport

    On the one hand you will want to avoid bias, to be careful not to ask questions in such a way that you lead respondents into providing confirmation of your own views rather than eliciting theirs.  You will need to be conscious of the interviewee's probable wish to please you, to defer to your expertise, to seek your (nodded) approval.  On the other hand, you will want to get the best possible responses by creating a positive relationship with the person with whom you are talking, building up some empathy and developing rapport.  This is a fine line to tread!  Ideally, interviewers would be monitored in some way to ensure that they do not overstep the mark.  If you are part of a team, this can be done by attending one another's interviews or listening to recordings (or watching video recordings).  It’s more likely that you will be working alone, without access to others to monitor your performance, so you may find it helpful to check the transcript of your pilot interview to see what you have said and give yourself the opportunity to refine your technique. You should at least give the reader the chance to assess possible influences of this kind by providing the questions posed as well as the answers they obtained when presenting your findings.

     

    b) Thought-provoking questions

    At least some of your questions should be designed so as to promote thought.  Harold Silver used the following questions in the Innovations in Teaching and Learning in Higher Education project at the end of interviews to get the informants to relax a little, step back from the immediate and the detailed and think about the longer term:

    (To a lecturer in an interview about introducing new methods of teaching in HE )
    If you were enjoying your retirement on a desert island, sipping a martini, looking back on your time here, would you say you were an innovator and if so, why?


    (To a senior manager)
    If you were invited to speak at an international conference about innovation in teaching and learning in this university would you attend and if so, what would you speak about?

     

    c) Difficult topics

    Sometimes you will need to use what Wragg (1978) calls 'protective techniques' to handle difficult topics.  He gives a number of examples, including the following (p 19):
     

    6. What techniques should I use to get the best quality answers?


    Peter Woods has the following advice to give those undertaking unstructured interviews in his RESINED component on Qualitative Research, much of which can also be applied by those making use of semi-structured interviews:


    Attention will be paid to where the interview is held, arrangement of seating, how the researcher dresses, manner of approach, all in the interests of equality.  There might be a certain amount of pleasant chat before getting into explaining what the research is about. If rapport has been established, there should not be a difficulty in getting people to talk. The problem, rather, might be that they talk too inconsequentially, or off the subject, or vaguely.  There are a number of techniques researchers use in the natural course of the conversation to aid clarity, depth and validity.  Here are some:

    The researcher engages in 'active' listening, which shows the interviewee that close attention is being paid to what they say; and also tries to keep the interviewee focused on the subject, as unobtrusively as possible. Something of the researcher's self - perhaps involving some similar or contrasting experiences to those of the interviewee - is also put into the interaction in the interests of sustaining rapport and encouraging more discussion. In this sense, the unstructured interview is a process of constructing reality to which both parties contribute.


    Using other forms of data to prompt discussion in an interview (eg information taken from observation, a questionnaire or a diary) can also be very useful. 


    7.  How do I decide on what form of interview to use?


    Peter Woods, again in his RESINED component Qualitative Research, discusses the three major varieties of individual interview:


    A great deal of qualitative material comes from talking with people whether it be through formal interviews or casual conversations. If interviews are going to tap into the depths of reality of the situation and discover subjects' meanings and understandings, it is essential for the researcher:

    The best technique for this is the unstructured interview. Here, the researcher has some general ideas about the topics of the interview, and may have an aide memoire of points that might arise in discussion for use as prompts, if necessary. But the hope is that those points will come up in the natural course of the discussion as the interviewee talks. Care is needed, therefore, to avoid leading questions or suggesting outcomes, and skill is called for in discovering what the interviewee really thinks. The researcher aims to appear natural, not someone with a special role, but one who engages with interviewees on a person-to-person basis. ....
    As with observation, it may be that the researcher begins with a more focused study and wishes to know certain things.  In these cases a structured interview might be more appropriate.  Here the researcher decides the structure of the interview and sets out with predetermined questions.  As with systematic observation, this is less naturalistic. Within the spaces, the same techniques as above might apply, but there is clearly not as much scope for the interviewee to generate the agenda.  For this reason, some researchers use semi-structured interviews - interviews which have some pre-set questions, but allow more scope for open-ended answers.
    Both kinds of interview might be used in the same research.   For example, the initial stage of a project might be exploratory and expansive.   But once certain issues have been identified, the researcher might use more focused interviews.  They are still grounded in the reality of the situation.


    Fundamentally, then, the degree to which the interview is structured, ie the extent to which the content and order of questions are pre-determined, depends on the nature of the research itself and the overall approach to be adopted.  At this point you might find it helpful to look back at the discussion of the relationships between epistemology, perspectives, methodology and methods in the section on Beginning Research

    8.  What about group interviews or 'focus group' discussions?


    Click here to see notes on using focus groups in education research prepared by Professor Rosemary Deem, then of the Department of Educational Research of Lancaster University and now of the University of Bristol (used with permission).  I also recommend that you should read Wilson (1997) and, in particular, pages 90-96 in A Student's Guide to Methodology, by Clough & Nutbrown (2012). For an example of a study using focus groups with children see Deuchar and Bhopal (2013).

    An example of an agenda for a focus group discussion is given in C. Examples, below.

    9.  How will I record the interview?


    Remember that the more you succeed in recording every possible detail of what took place, the more data you will have to analyse.  It is all too easy to be swamped by too much information and there is a danger that you will miss seeing the wood for all the trees.  Audio-recordings are easy to make with digital recording equipment, but transcription can be very time-consuming (often taking four times as long as the interview itself).   Video-recordings have the advantage of capturing facial expressions, etc, but it's difficult to get both interviewer and interviewee and the problems don't end there as the researcher still has to find a way of coding visual data (not an easy task!).  It should also be taken into account that those you wish to interview may be more reluctant to take part or to reveal their true thoughts the more thorough the recording technique.   Interviewees frequently say much more once the recorder has been switched off, or give an entirely different view when having a chat over a cup of tea in the staffroom than they do when confronted with a microphone.


    Whatever type of recording you are using check your recorder beforehand to ensure that it is working and that you have sufficient recording space.  Ideally check the sound quality in the location that you will be using it and at the start of the interview check carefully that your recorder is working.  Try to position it within your (but not your interviewee’s) eye line so that you can check it during the interview.  Try to have a backup recording device just in case of any malfunction.

    On the other hand, relying on what you have remembered from unrecorded conversations is likely to be unreliable to some extent, although the sooner you can write down what you've heard the better (distinguishing between verbatim and summarised statements wherever possible).  You may not get the precise wording right, but you may get insights in this manner that you would not obtain in more formal contexts.  However, given the circumstances of the data collection, you may not be able to attribute the source of such information or you may have to get your informants to approve your use of such material.

    Many experienced interviewers rely on taking notes whilst the interviews are taking place, though for a less experienced interviewer this can be tricky to manage along with listening and planning the next question.  Some interviewers also find it interrupts the flow, though Andrew Hannan notes that interviewees seem to make allowances for note-taking, generally pacing themselves to give the interviewer time to jot things down.  Notes can be made to indicate additional information or points to follow up, they can be made with the aid of pre-determined categories for possible responses that the interviewer merely has to tick, but to which can be added additional observations. Andrew Hannan, refers to his own method of note-taking that relies on a shorthand that only he can decipher, which includes both verbatim quotations of the more 'juicy' statements and paraphrased summaries of the positions taken by the interviewee.  He takes these notes whether or not he is also tape-recording the conversation, as he finds it can save time when transcribing by listening for bits he has already identified as important.  Sometimes though there may be significant things which your interviewee says which you do not notice at the time, so there is still merit in checking the whole interview through.


    You can, of course, pay for or persuade someone else to do your transcribing for you.  However, this isn't as simple as it seems since an outsider is unlikely to be as familiar as you with the context and will not recognise the jargon used.  You will still need to check the transcript against the interview to check these aspects.  Depending on the nature of your study a full transcription may not be necessary.  


    The biggest advantage of doing the transcription yourself is that you know what's being discussed.  It is possible for you to replay the recording making notes as you go summarising the points made and then pausing and writing out verbatim those bits that are of particular interest.  A foot control to free the hands for typing, etc., can be very helpful.  You also get to know the data better the more you listen, constructing categories as you go and analysing what has been said as part of the process of testing and generating hypotheses.


    Click here to read Tinkering with Transcriptions by Phil Bayliss, a very useful and interesting discussion about transcribing.

    In any case, it is strongly recommend that you pilot your schedule and test your method of recording before you undertake your project itself.   It is also a good idea to undertake some preliminary analysis of the data collected in a pilot so that you know you are getting the sort of information you need.

    10.  How do I analyse the data?


    Excellent advice on this is given by Peter Woods in his RESINED component Qualitative Research in section 3 on QUALITATIVE ANALYSIS.  This includes several examples of interpretative analysis, based on actual interviews.


    There are lots of software packages which facilitate content analysis of interview responses.  Weft QDA is a free qualitative analysis software application - 'an easy-to-use tool to assist in the analysis of textual data such as interview transcripts, written texts and fieldnotes', which can be downloaded from http://www.pressure.to/qda/.   NVivo is provided via the portal from My Edesk>Library, Media and IT (TIS)>IT Services> Software> Work at Home Software> QSR> NVivo or over the University of Plymouth server to all networked PCs (via Start > All Programs > University Software >Software M to O > N > NVivo)
    Generally, with or without the help of computer software, you will need to sort answers into analytical categories in order to undertake content analysis of the different points made. In practice this means that every statement has to be analysed for content and placed under an appropriate heading, along with any others which are sufficiently similar. These may then be grouped under more general umbrella headings to produce the description of points made with reference to their nature, range and frequency.  For an example drawn from the Innovations in Teaching and Learning in Higher Education project, see C. Examples, below.


    'Interpretative Phenomenological Analysis' is a specific variation of phenomenological methodology which has been used primarily in health and psychology disciplines.  An example of this may be found at:  http://www.jisc.ac.uk/uploaded_documents/LEX%20Final%20Report_August06.pdf.

     

    11.  How do I write up the findings?


    You might consider combining the content analysis of responses in terms of their nature, range and frequency (quantitative) with illustrations drawn from the data of particularly significant examples (qualitative).  If you just give the latter you may be accused of 'cherry picking', ie of selecting quotations designed to reinforce your case.  Of course, interview transcripts or notes are by their nature bulky and you may not be able to give them all in your research report.  However, you may be able to give the data collected in one more particularly significant interview in your appendices so that the reader has a chance of checking your interpretations and selections against their source.  For more help, consult the RESINED component on Writing Up Research.

    12. What should I avoid?


    Ted Wragg (1978, p 20) gives the following list of stereotypes to avoid:

    The ESN Squirrel    Collects recordings of interviews as if they are nuts, only does not know what to do with them other than play them back.


    The Ego-Tripper    Knows in his heart that his hunch is right, but needs a few pieces of interview fodder to justify it.  Carefully selected quotes will do just that, and one has no idea how much lies on the cutting room floor.


    The Optimist    Plans 200 interviews with a randomly selected group of secondary school Heads by Xmas.  Is shortly to discover 200 synonyms for 'get lost'.


    The Amateur Therapist    Although ostensibly enquiring into parents' attitudes to lacrosse, gets so carried away during interview he tries to resolve every social/emotional problem he encounters.  Should stick to lacrosse.


    The Guillotine    Is so intent on getting through his schedule he pays no attention to the answers ands chops his respondents short in mid-sentence.  (He actually does manage to do 200 interviews by Xmas.)

     


    C.  Examples of interview schedules (lists of questions or topics to discuss)

    Click on the examples given below:

    1. Market research interview (extract)

    2. Structured interview (extract)

    3. Schedule for semi-structured interview from the Innovations in Teaching and Learning in Higher Education project

    4. Agenda for a focus group discussion from the Innovations in Teaching and Learning in Higher Education project

    5. Example of analysis from the Innovations in Teaching and Learning in Higher Education project

    Also, the Survey Question Bank at http://surveynet.ac.uk/sqb/ which is part of the UK Data Service at http://discover.ukdataservice.ac.uk/variables has many examples of lists of questions used in structured interviews, which it calls 'questionnaires'.  It's a good place to look for examples, which you can normally use without worrying about copyright (although you will need to acknowledge the sources in the normal fashion).

     


    D.  Tasks

    Tasks, once completed, should be sent to resined@plymouth.ac.uk, making clear:

    It will then be passed on to the component leader (and copied to your supervisor). The component leader will get back to you with comments and advice which we hope will be educative and which will help you in preparing your dissertation proposal once you are ready. (Remember that these tasks are formative and that it is the proposal which forms the summative assessment for the MERS501 (resined) module.) This email address is checked daily so please use it for all correspondence about RESINED other than that directed to particular individuals for specific reasons.

     

    TASK B (DATA COLLECTION)

     

    TASK C (DATA ANALYSIS)

     


    E.   Further Reading

     

    Bell, J (2010) Doing Your Research Project:A guide for first time researchers in education, health and social science (5th  edition), Maidenhead, OUP (available as an ebook)


    Clegg, S. & Stevenson, J. (2013) The interview reconsidered: context, genre, reflexivity and interpretation in sociological approaches to interviews in higher education research, Higher Education Research & Development, 32:1, 5-16.

    Clough, P & Nutbrown, C (2012) A Student's Guide to Methodology, (3rd Edition) London, SAGE

    Cohen, L ; Manion, L & Morrison, K (2011) Research Methods in Education (7th edition), London, RoutledgeFalmer (available as an ebook)

    Denscombe, M (2010) The Good Research Guide: 4th edition, Buckingham, OUP (available as an ebook)

    Deuchar, R. & Bhopal, K. (2013) We’re still human beings, we’re not aliens: promoting the citizenship rights and cultural diversity of Traveller children in schools: Scottish and English perspectives.  British Educational Research Journal, 39, 4, 733-750.

    Drever, E (1995) Using Semi-Structured Interviews in Small-Scale Research: A Teacher's Guide, Edinburgh, Scottish Council for Research in Education.  For details visit: http://www.scre.ac.uk/cat/res_guides.html

    Finlay, L. (2003) The intertwining of body, self and world: A phenomenological study of living with recently-diagnosed multiple sclerosis.  Journal of Phenomenological Psychology, 34, 2, 157-178.

    Hollway, W. & Jefferson, T. (2005) Panic and perjury: A psychosocial exploration of agency. British Journal of Social Psychology (2005), 44, 147–163.

    Mason, J (2002) Qualitative Researching, London, Sage (chapter 4 contains some useful advice for interview design and how to ensure that the questions you use are consistent with the research design and theoretical framework you employ).

    Pollard, A (1985) The Social World of the Primary School, London, Cassell.

    Radnor, H (1994) Collecting & Analysing Interview Data, University of Exeter, Research Support Unit, School of Education.

    Rubin, H.J. & Rubin, I.S. (2004) Qualitative Interviewing: The Art of Hearing Data. 2nd edition. London, Sage.

    Scheurich, J J (1995) A postmodernist critique of research interviewing, Qualitative Studies in Education, 8, 3, 239-252.

    Silverman, D. (2006)  Interpreting Qualitative Data: Methods for Analysing Talk, Text and Interaction.  3rd edition. London, Sage.

    Silverman, D. (2013) Doing Qualitative Research 4th edition. London, Sage.

    Wengraf, T (2001) Qualitative Research Interviewing, London, Sage.  For details search by author at: http://www.sagepub.co.uk/

    Wilson, V (1997) Focus Groups: a useful qualitative method for educational research?  British Educational Research Journal, 23, 2, 209-224

    Wragg, E C (1978) Conducting and Analysing Interviews, Nottingham University School of Education, TRC-Rediguides.

     

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